Code of Conduct

Code of Conduct

Kilkenny County Council Code of Conduct
Kilkenny County Council Code of Conduct

Kilkenny County Council aims to provide a high quality of service, in a safe and secure environment. In order to achieve this, we would ask our customers to note that the following behaviour will not be accepted in any of our facilities. This Code of Conduct has been established for members of the public who use the facilities and services provided by Kilkenny County Council.

Please note that the following behaviour is not acceptable:

Behaviour which is disruptive and interferes with the use and enjoyment of the facility by others.

Harassment of staff or members of the public by use of offensive or inappropriate language.

Use of violence or threat of violence toward staff and/or members of the public.

Malicious damage to and/or theft of Kilkenny County Council property

The use of alcohol and illicit drugs while using Kilkenny County Council premises.

Personal property being left unattended while using Kilkenny Local Authorities facilities.

Smoking is prohibited within Kilkenny County Council premises.

Please refrain from using mobile phones while transacting Council business.

Please help us to encourage the responsible and considerate use of Kilkenny County Council facilities by observing the Code of Conduct.

Kilkenny County Council are committed to delivering the best possible service to you in an effective and caring manner. Our Customer Charter outlines how we will deliver this service. This Charter states that at all times you are entitled to be dealt with in a courteous and considerate manner and with openness and impartiality.

If you feel that the standard of service provided by Kilkenny County Council has failed to meet these requirements, you may wish to make a complaint. You may do this by completing and submitting our Complaint Form [on the Kilkenny County Council website], by contacting our Customer Services Desk or by e-mailing us at

Complaints should not be anonymous and should be made on the appropriate form.



The Customer Charter, Complaint Procedure and Customer Action Plan is available in 2 formats MS Word or Adobe Acrobat:

Download the Customer Charter, Code of Conduct, Complaint Procedure and Customer Action Plan

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