Kilkenny County Council
Customer Charter

OUR COMMITMENT TO YOU

To deliver high quality services to you in an effective and caring manner.

COURTESY & CONSIDERATION

You are at all times entitled to be served:

Promptly and in a courteous manner
With due regard to privacy and confidentiality
By helpful staff

OPENNESS & IMPARTIALITY

We undertake to:

Deal with you in a fair and open manner
Discuss any aspect of your dealings with us.
Explain how a decision was reached

ACCESS

We endeavour to:

Provide clean, accessible public offices
Facilitate customers who wish to conduct their business through the medium of the Irish language.
Facilitate access for people with disabilities and special needs.

REVIEW

Our services will be continually reviewed and improved upon where necessary.

YOU CAN HELP US TO HELP YOU

By providing full and accurate information
By letting us know when we do something well.
By making comments, complaints or suggestions about the services you receive.

Kilkenny County Council have in place a Complaints Procedure for Customers dissatisfied with the quality of service received. A Copy of same can be obtained at our Customer Services Desk or by e-mailing us at info@kilkennycoco.ie

 

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Download

The Customer Charter, Complaint Procedure and Customer Action Plan is available in 2 formats MS Word or Adobe Acrobat:

Download the Customer Charter, Code of Conduct, Complaint Procedure and Customer Action Plan

Word Document (172KB) PDF Document (246KB)